While some clients are comfortable with managing their own rented property, this is not an arrangement that will suit everyone. Many of our customers opt for a managed service where they can have peace of mind that any matters can be dealt with in a professional manner and appropriate timescale. The Bennett Jones team will go above and beyond to ensure that the tenancy runs as smoothly as possible and with the aim of not only meeting your expectations but exceeding them.
Local Management
With our central office situated on the high street and in the heart of the community, this allows our customers to benefit from face to face dealings. In cases of emergency you can be sure that every effort is made by our team to get out to your property or engage a suitable contractor where necessary.
Contractors
Over 30 years of business many long-standing relationships have developed with local and well established contractors. As no commission is received by Bennett Jones the only benefit to us is the reassurance that clients are receiving the most reliable service possible and the best value for money. This ensures that the best choice can be made for you in terms of cost, experience and availability, although clients are welcome to supply their preferred contractors’ details for use subject to any qualification requirements.
24/7 Emergency Contact
Our managed service includes an out of hours emergency service where clients can speak to a member of staff at any time. Whether it be to talk through your tenant turning off the water in the case of a water leak or advising in the instance of a blown fuse, the aim is to ensure that any potential damage to your property is avoided, that tenants are kept safe and where possible avoiding costly call-outs. This offers peace of mind to both you and your tenants that help is always close at hand.
Rent Collection
Once received, monthly rents are paid promptly and directly into your account by bank transfer. Contractor invoices are paid and deducted from the rent so that you have one less thing to worry about. In cases where the rent is late, every effort is made to ascertain the reason why and to find an appropriate solution. In rare but more severe cases any relevant notices are served to bring the tenancy to an end.
Property Visits
Regular inspections are undertaken on all managed properties and from experience this is the most effective way of being sure that your property is being kept in a good state of repair. Our staff have a broad range of property knowledge and know the sorts of issues to look out for, meaning that matters can be dealt with swiftly to prevent damage or costly repairs in the future. It also presents a good opportunity to speak to tenants and pass on any concerns they may have.
Deposits
Deposits must be protected by a government approved deposit scheme and the maximum amount requested cannot be greater than five weeks’ rent equivalent. As managing agents this responsibility is passed to us so that you do not need to worry about it.
Rent Reviews
Rents are reviewed on a regular basis and you can expect comprehensive advice as to market trends and the options available to you. Depending on the circumstances you may wish to consider increasing the rent to maximise the return on your investment or alternatively to keep it at the same level to retain good tenants, the choice is ultimately yours.
End of Tenancy
The end of tenancy process includes negotiating any deductions from your tenants’ deposit, arranging any necessary remedial works, informing service suppliers and ensuring any void periods between tenancies are kept to a minimum.
Removing the Hassle
A managed service takes the hassle away from you by dealing with all aspects of the tenancy along the way. These include aspects such as arranging maintenance quotes, corresponding with service suppliers, arranging periodic safety checks or helping advise tenants on simple issues without needing to trouble you.
